NABH

Patient safety and quality of care – healthcare sector

National Accreditation Board for Hospitals & Healthcare Providers (NABH)

National Accreditation Board for Hospitals & Healthcare Providers (NABH), a constituent board of Quality Council of India (QCI), sets up and operates accreditation programme for healthcare organizations. The accreditation ensures continuous improvement in the quality of care provided by the organizations. Credentials serve as an important factor that increases confidence among the customers. It is a sign of commitment and dedication that the hospitals and other healthcare institutions demonstrate.

At Technocrat Consultants, we offer consulting solutions for various programs are available for accreditation:

  • Entry Level Healthcare Organisation(HCO)
  • Entry Level Small Healthcare Organisation(SHCO)
  • Hospital Accreditation Program
  • Small Health Care Organisation (SHCO) Accreditation Program
  • Features and Benefits
  • Applicability
  • Consulting Methodology

NABH accreditation provides guidelines for the staff at the medical facilities. They state details regarding leadership, work environment, training on hard-skills and soft skills as well as upskilling wherever needed.

Accreditation of these national standards helps all stake holders, with patients being the biggest beneficiaries. Since the certification guidelines apply to every aspect of the organization, the review also includes credentials of medical staff and other employees.  

This leads to high quality of care and improved focus on patient safety. The certification protects the rights of the patients and details guidelines to evaluate patient satisfaction. The standard requires proactive dedication from the organization to upgrade itself with attention to quality of products and services. Consistent improvement raises community confidence in company. This also opens opportunity for the organization to benchmark with the best.

Key features : 

Patient Standards 
a) Access, Assessment and Continuity of Care (AAC)
b) Care Of Patient (COP)
c) Management of Medication(MOM)
d) Patient Right and Education(PRE)
d) Hospital Infection Control(HIC) 

Organization Standards
a) Continuous Quality Improvement(CQI)
b) Responsibilities of Management(ROM)
c) Facility Management and Safety(FMS)
d) Human Resource Management(HRM)
e) Information Management System (IMS) 

Benefits of Certification : 

a) Improved level of community confidence and trust
b) Quality And Patient Safety Into Focus
c) Roadmap for standardization
d) Patient-centered culture
e) Systems oriented approach
f) Improved patient satisfaction levels
g) Improved healthcare outcomes
h) External recognition
i) Empanelment by insurance agencies  

Any organization in the industry of healthcare and wellness that wishes to apply for NABH Accreditation should be committed to comply with its standards and the set legal/statutory/regulatory requirements. These collection of guidelines apply to the entire organization and not just a certain section or specific service of the organization.

The entities that can get NABH accreditation include:  

  • Hospitals
  • Blood Banks 
  • Dental Facilities 
  • Medical Imaging Services 
  • Medical Laboratory Programme 
  • Allopathic Clinics 
  • AYUSH Hospitals 
  • Small Healthcare Organisations 
  • Wellness Centre 
  • OST Centre 
  • PHC/CHC Accreditation

The systematic implementation of these guidelines gives the employees the work satisfaction and the patients a positive perspective on the facility’s services. 

Technocrat Consultants offers simple yet efficient solutions for healthcare organizations to incorporate quality management services and ensure business continuity as well as sustainable growth. 

Concept Building Training

Training to client team about conceptual understanding about the requirements and explaining key triggers for the need of implementation 

Development of Business Context

Development of SWOT analysis based on internal & external factors and refines the business model based on various business goals and its strategies 

Articulating the Documented Management System

Development of customized management system including policy, system manuals, system procedures, risk assessment frameworks, security control SOPs/policies and templates 

Implementation Training

Imparting one to one session with key implementation team for the documented management system and its implementation tactics 

Implementation Handloading

Extending consulting support to resolve routine queries and ensure effective implementation of the requirements

Internal Auditor Training

Detail understanding of clause requirements and audit techniques with case studies and exam

Conducting the Internal Audit

Consulting team and trained internal auditors of client team performs internal audit covering all requirements and issuance of an audit report 

Closer of Audit Findings

Assistance and handholding support to the client to close the internal audit findings and get ready for certification assessment 

Face the Certification Audit

International Certification Bodies / Regulatory Bodies shall conduct the final assessment and issue an audit report 

Issuance of Certificate by Certification Body

Upon the final closure of audit findings, the client gets the certification

Consulting Support for subsequent surveillance & recertification audit

As part of our long-term client relationship, we extend consulting support for all future certification and partnering the journey of growth for our esteemed clients

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