Globalization and instant access to information, products and services have changed the way our customers conduct business — old business models no longer work. Today’s competitive environment leaves no room for error. We must delight our customers and relentlessly look for new ways to exceed their expectations. This is why Six Sigma Quality has become a part of our culture.
First, what it is not. It is not a secret society, a slogan or a cliché. Six Sigma is a highly disciplined process that helps us focus on developing and delivering near-perfect products and services. Why ”Sigma“? The word is a statistical term that measures how far a given process deviates from perfection. The central idea behind Six Sigma is that if you can measure how many “defects” you have in a process, you can systematically figure out how to eliminate them and get as close to “zero defects” as possible. Six Sigma can change the DNA of your company — it is now the way we work — in everything you do and in every product you design.
Key Concepts of Six Sigma
At its core, Six Sigma revolves around a few key concepts.
Critical to Quality: Attributes most important to the customer
Defect: Failing to deliver what the customer wants
Process Capability: What your process can deliver
Variation: What the customer sees and feels
Stable Operations: Ensuring consistent, predictable processes to improve
what the customer sees and feels
Design for Six Sigma: Designing to meet customer needs and process capability
Customers Feel the Variance, Not the Mean
Often, our inside-out view of the business is based on average or mean-based measures of our recent past. Customers don’t judge you on averages, they feel the variance in each transaction, each product you ship.
Six Sigma focuses first on reducing process variation and then on improving the process capability.
Customers value consistent, predictable business processes that deliver world-class levels of quality. This is what Six Sigma strives to produce.
It is applicable to any organization who wants to achieve perfection.
All industrial sectors
All Service Sectors
All Public Sector Units (PSU)
All Government Organization
Health Care Sector
Any small / medium / large business organization
DRIVERS FOR CERTIFICATION
SIX SIGMA WORKS, MAKE IT WORK FOR YOU
Organization could use Six Sigma as a powerful methodology for business excellence. This would involve looking at critical processes from the customer perspective effectively aligning the entire organization to customer requirements in terms of products and services. Six Sigma would also help build processes and organizational capabilities to provide a sustainable competitive edge. As a strategic tool Six Sigma could be used to achieve organizational vision and objectives. The strategic Six Sigma dashboards and high-level metrics would help it monitor, measure, manage and sustain Six Sigma achievements.
Any organization that embarks on Six Sigma transformation will have to measure up to numerous challenges in the course of the exciting and rewarding Six Sigma journey. Leadership commitment, training, communication and information have become one the greatest assets in this successful initiative.