"Satisfying Telecommunication Customer with specific Quality Management System"
In 1998, QUEST Forum developed the TL 9000 Quality Management System to meet the supply chain quality requirements of the worldwide telecommunications industry. Through TL 9000, it set out to achieve the following goals:
Establish and maintain a common set of telecom QMS requirements, which reduces the number of standards for the industry
Foster a system that protects the integrity and use of telecom products hardware, software and services
Define effective cost and performance-based measurements to guide progress and evaluate the results of QMS implementation
Drive continual improvement and enhance customer relationships
Leverage the industry conformity assessment process
TL 9000: A Two-part Quality Management System
The TL 9000 standard is the telecom industry's unique extension to ISO 9001:2015 and includes supplemental requirements in the following areas:
Performance measurements based on reliability of product
Software development and life-cycle management
Requirements for specialized service functions such as installation and engineering
Requirements to address communications between telecom network operators and suppliers
Reporting of quality measurement data to a central repository
As a result, the TL 9000 is a two-part quality system with significant management and measurement components. In particular, TL 9000 certified organizations are required to comply with:
All requirements clauses of the International Standards ISO 9001:2015
Telecom-specific requirements that apply to all registrations
Telecom-specific requirements that apply to hardware, software and/or service registrations
Telecom industry measurements that apply in all product categories
Telecom industry measurements that apply in certain product categories specific to hardware, software and/or services
TL 900 Requirement Handbook
The TL 9000 Quality Management System (QMS) Requirements Handbook Release 5.5 is the fifth revision of the TL 9000 standard published by QuEST Forum. Release 5.5 of the TL 9000 Requirements Handbook includes clarifications, additional adders and notes. The TL 9000 Quality Management System Requirements Handbook 5.5 also includes the new ISO 9001:2015 language.
This handbook is the definitive guide for implementing a quality management system with nine sections, glossary and reference appendix.
TL 9000 release 5.5 shall be revised followed by ISO 9001:2015 release.
It is applicable to any organization having Telecommunication customer.
Telecommunication Supply Chain Manufacturer
DRIVERS FOR CERTIFICATION
Managing Quality and Satisfaction to the Telecommunication customer.
Enhancing the internal process and strive for optimization and improvement
Entry criteria for doing business with Telecommunication Customers